May 07, 2020

Job Description

Cell Phone Customer Service Tech Support
Company: Patriot Mobile
Location: Irving, TX/Remote within 2hrs of DFW area (after 60 days of successful training) 
Job Type: Full-time


Are YOU looking for aPOSITIONwith a PURPOSE?

 

We are a nationwide cell phone service company that donates a portion of our profits to conservative patriotic causes. Every day we support veterans, the U.S. Constitution, and individual rights.

 

We have exciting opportunities for passionate technical support customer service people. Ideal candidates are motivated, well-spoken, dependable, and want to join a growing customer service team.

 

Cell Phone Customer Service Tech Support Benefits:

  • Competitive hourly pay rate plus bonus potential
  • Health, dental, vision, insurance, and supplemental benefits available
  • 2 weeks paid vacation and paid holidays
  • Wireless phone and plan discounts through our service


Cell Phone Customer Service Tech Support Responsibilities:

  • Answering inbound calls using active listening skills and assessing customer needs
  • Provide exceptional quality service with every interaction
  • Perform activations, technical support, billing questions, device issues to resolution
  • Stay current with Conservative causes and industry information, news, technology, and events
  • Perform other duties as assigned by management


Cell Phone Customer Service Tech Support Requirements:

  • Minimum 2 years of wireless customer service highly preferred
  • Excellent attendance performance. Punctual, reliable, and dependable.
  • Strong technical knowledge with cell phone devices to troubleshoot issues
  • Experience with telecom billing, MVNO provisioning, data usage limits preferred
  • Excellent verbal and written communication skills
  • Highly proficient computer skills with multiple programs open, including Microsoft Office
  • Flexible with schedule including working evenings and/or Saturdays. We are closed on Sundays.
  • High School Degree with some college/Associates Degree preferred

 

Successful completion of drug screen testing and or background check and or reference check.

Please send resume to: careers@patriotmobile.com

Patriot Mobile is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.


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