Porting Information

 

 

AT&T Postpaid 

Account number will be on the bill (it is NOT the phone number), enter it without the dash. Your PIN is usually the last 4 digits of your telephone number. It cannot be found on your bill, invoice or online account. You can call AT&T at 1-800-331-0500. For bundled bills, the account number will be a 12-digit number under your wireless account summary. Also, (only for bundled bills) you will need to call AT&T customer service for the passcode – it will be a 4-digit PIN number that they provide to you.

AT&T Go Phone 

Call the AT&T Number Transfer Request Line at 1-888-898-7685 to get your account number – it is NOT listed on the online account. The passcode is your 4-digit PIN, set up initially when you opened the account: if you don’t remember if you’ll need to contact customer service at 1-800-901-9878

AT&T Landline 

Account # is the 10-digit phone number and the PIN is the 4 digits to the immediate right of the phone number in the top right corner of your bill.

AT&T Business 

Account number

PIN number: This is not the account login password.

Business name and address

EIN: Employer Identification Number is the business tax ID.

Boost 

Account number: If you do not know your account number, you will need to contact Boost Mobile at 1-888-266-7848.

PIN number: A four-digit number. This should be your "Personal Security" pin with Boost. if you don't know it, you will need to contact Boost.

Another option: Call Boost to get your account number. It is NOT listed on your online account. Call Boost at 1-888-266-7848 to get your 9-digit account number. To reach a live person, wait for the opening message to go to English. When prompted, enter your Boost phone number. Press option “4” when the system says “Technical Issues, press 4.” Next, listen to all of the 7 or so menu options. At the end of all these menu options, wait 10 seconds, and you will be prompted to chat with a Boost Customer Care Representative by pressing “0” (zero).” When prompted, enter your 4-digit Boost PIN number. Then, wait to be transferred to a Boost Representative. Ask the account representative to give the account number “for your personal record”. Your passcode is your 4-digit PIN with Boost, the same PIN that you login with.

Another option: An alternate way to get through to Boost Mobile customer care as suggested by a helpful user is:
“Once you are in English and enter your number press zero about 10 to 15 times steadily until you hear the automated person saying I am getting you a representative.”

Credo Mobile 

Text ACCOUNT to 27336 to get your Account Number. It is referred to as member number. There is no passcode, so leave the PIN field empty.

Cricket 

Account number can be found on the online account under Account Settings. Also included in every text sent to all phones on the account in response to auto pay changes, payments made, & auto pay notifications. You can also get it by calling the Cricket Porting Department at 1-866-351-7678 (then option #2). The passcode is the 4-digit Authorization ID (or “AID”) that you set up when you activated when setting up your online account and which you need to enter when making changes to your account online.

Consumer Cellular 

Account number can be found online or by calling Consumer Cellular – it is a 9-digit number. There’s no passcode, so leave the PIN field empty. Consumer Cellular requires the last four digits of your SSN as well. After you’ve submitted the port request on the website, use the chat icon on the bottom right and let us know what they are so we can update your port request accordingly. You may also need to call Consumer Cellular’s porting department at (888) 750-5519 and ask them to manually release your number

Important: Consumer Cellular does not use PIN numbers, so when submitting the port request, they will give a “customer information doesn’t match” error message, and Patriot Mobile will email you and let you know that there is a problem with the port. If this happens, please get in touch with us and we will call them for a manual response to get the line moved over right away. They look to match 3 out of 4 pieces of information, and in most cases, they can release the number as soon as we call them.

Credo

Account number: This is referred to as member number. Text ACCOUNT to 27336 to get your Account Number.

PIN number: 0000

Cricket

Account number: Can be found online or by calling Cricket Customer Support at 1-800-274-2538.

PIN number: Four-digit Authorization ID (or "AID") that you set up when you set up your online account, and it is the PIN that you need to enter when making changes to your account online.

FreedomPop

Account number: You can get your account number by going to My Account, then Account Settings on your online FreedomPop account.

PIN number: If the PIN number is not visible, you would need to speak with a customer service representative to get it. To contact FreedomPop, you will need to log into your FreedomPop account.

FreedomPop has an online help page to guide you through porting out your number.

Republic Wireless

Account number: Your 10-digit phone number is your account number.

PIN number: Can be found in your online account portal in the account settings section.

Spectrum

Account number: Can be found in the upper left-hand corner of your bill or by signing in to your account online.

Your porting PIN is a four-digit security code which can be found via:

    • Online PDF Statement
    • My Spectrum App
    • Paper Statement

Sprint / Sprint Prepaid

Account number: A nine-digit number which can be found at the top center of your bill and on your online account page.

PIN number: This is the same as the call-in passcode when you call customer service. You can set up or change your PIN on your online account. If you do not have access to your online account, you can call Sprint at 1-888-211-4727.

Straight Talk

Account number: MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card number.

PIN number: Can be found on your online Straight Talk My account page by clicking Update personal profile where it's listed as Current security PIN. If that field is blank, be sure to set up a passcode PIN before porting.

T-Mobile

Account number: The 9-digit number that can be found in the upper right-hand corner of any bill or in your online account.

PIN number: You will need to contact T-Mobile at 1-877-453-1304.

T-Mobile Prepaid

Account number: Your 10-digit phone number with a one in front is your account number.

PIN number: The 4-digit PIN used when calling customer service.

Important: If you don't have a PIN, you can set one up by calling 611 from your T-Mobile device and say "no" to refill, choose "change my account PIN", then set your  four-digit PIN. If you forgot your PIN number or need other porting help, you can reach out to them at 1-877-778-2106.

Total Wireless

Account number: Your phone's IMEI, which can be found in the settings of your phone or sometimes by dialing the * # 06 # prompt. 

PIN number: The default PIN is 0000 unless you have changed it to something else. If you are unsure you can reach Total Wireless at 1-866-663-3633.

TracFone / Net10

Account number: MEID or IMEI of the phone, or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card.

PIN number: The security PIN is used and can be located on your TracFone profile page while logged into the account online.

In rare cases, ports may fail with a zip code error even when the zip code is correct. In these cases, use the head office zip code 33178.

Ultra Mobile

Account number:  Found at the top left corner of your online account management portal. If you do not have access to the portal call 1-888-777-0446 to get your account number.

PIN number: The last four digits of your Ultra Mobile phone number.

US Cellular

Account number: If you do not have your account number, you will need to contact US Cellular at 1-888-944-9400.

PIN number: The 4-digit PIN associated with your account, if you do not know it you will need to contact them.

 US Mobile

Account number: You will need to call 1-88-848-1788 or email help@usmobile.com and ask for your account number.

PIN number: 1234

Verizon

You need to follow these steps to get the ‘Transfer Pin’ number. 

  1. Dial #7678 from main line on the Verizon account.
  2. Enter personal pin number once prompted by Verizon.
  3. Once verified, Verizon will send a text message to phone with a link.
  4. Go to text message. Click on link. And follow prompts to generate transfer pin.
  5. The transfer pin expires after 7 days.

Account number: Can be found on your bill or online account by logging in online and going to Account then Account overview. The account number is listed at the top, and it ends in -00001 but should be entered without the dash.

PIN number: A 4-digit number. If you don't know your account PIN, you can reset it on your online Verizon account, or you'll need to reset it by calling Verizon Customer Support at 1-800-922-0204.

Important: If you don't know your pin number, you can reset it by going to vzw.com/PIN and sign in to your My Verizon account. Enter the new account PIN and then re-type the new account PIN in the designated box. Click Submit to confirm. You've successfully created your account PIN. You will get a notification that a PIN has been set up.

Virgin

Account number: A nine-digit number. If you don't know it, you will need to contact Virgin Mobile at 1-888-322-1122.

PIN number: Usually the account holder's birthday as the two-digit month, 2-digit day, and a 2-digit year in 6-digit format unless you've changed it. For example, 011065 would represent January 10, 1965.

 Vonage

Account number: Can be found in the upper right-hand corner of any bill or it is on your online account.

PIN number: The required PIN is the same one that is used to verify your account with Vonage. If you don't have one, you'll need to contact Vonage at 1-866-243-4357.

Important: If the standard billing zip code attached to your Vonage account does not work, you must use the Vonage headquarters' zip code 07733 in the address field.

Walmart Family Mobile

Account number: Dial #225#<SEND> to view account number.

PIN number: You need to contact Walmart Family Mobile by dialing 611 from your mobile phone or call 1-877-440-9758.