For iPhones, ensure the device is powered off. If it is not turned off, it may harm the SIM card and/or the device. From the right edge of the device, remove the SIM card tray. Utilize the SIM eject tool (or paperclip) to unlock the tray by inserting it into the provided slot. Insert the SIM card into the SIM card tray with the logo and SIM card number on top (gold contacts facing down). Insert the SIM card tray. Press in on the tray to lock it into place.
Contact your current provider and ask if they can unlock your phone. You might have to be up-to-date on your account. They will give you your account number and pin number to provide to Patriot Mobile Member Services (1-877-367-7524) to unlock it for you.
At Patriot Mobile, you can bring your current phone or tablet to start getting service and support the values you believe in.
In order for your device to be eligible, it must be an unlocked universal device or an unlocked CDMA-compatible device. You can check your device's eligibility here.
In order for our team to activate your current device on the Patriot Mobile network, we will need your current account number and pin number where you have cell phone service.
Note: If you have a bundle plan, you may need to retrieve your master account number. If you never set up an account pin number, simply call your current cell phone service provider and ask to create one!
They will give you your account number and pin number to provide to Patriot Mobile Member Services (1-877-367-7524) to unlock it for you.
Click on the iPhone icon in the menu bar when it appears.
Click on Encrypt Backup; you'll be asked to add a password if this is your first time encrypting a backup.
Click on Back Up Now.
Wait for the backup to complete before proceeding.
Put your SIM card into your new iPhone. (If it didn't come with a new or different SIM card.)
Turn on your new iPhone.
Plug your new iPhone into your Mac or Windows PC.
Slide to set up on your iPhone.
Follow the directions to choose your language and set up your Wi-Fi network.
Select Restore from iTunes backup.
On iTunes on your Mac or Windows PC, select Restore from this backup.
Choose your recent backup from the list.
Skip Backup Apps, if asked. (They'll likely re-download anyway.)
Unplug your old iPhone when done.
Turn off your old iPhone.
Take your SIM card out of your old iPhone. (If you don't have a new or separate SIM card for your new phone.)
Enter your password if your backup was encrypted and it asks.
Keep your iPhone plugged into iTunes until the transfer is complete, and on Wi-Fi until all re-downloads are complete. Depending on how much data you have to re-download, including music and apps, it might take a while.
you have an Android already, you probably also have a Google or a Gmail
account, now the same thing—which will make this quite simple. If you don’t
have a Gmail account, create one: you’ll need it to get the most out of your
Android anyway. Once that is set up, go to “Settings” on your old Android
phone, then “Accounts,” and select “Google.” This will give you a list of items
to sync, including your calendar and Drive documents. Select “Contacts” and
anything else you would like to transfer. Check “Sync Now,” and your data will
be saved in Google’s servers.
your new Android phone; it will ask you for your Google account information.
When you sign in, your Android will sync contacts and other data automatically.
If you started using your phone before you established a Google account, go to
“Accounts & Sync” to add your account manually.
Android to iPhone
You can transfer your content through an app like the
“Move iOS” app.
If you are only interested in moving your contacts,
you can do so by using your SIM card. Since you can store address book data on
an Android SIM card, you can back up your contacts there and move them to your
iPhone. The Sim cards must be the same size in both devices. All iPhones
beginning with iPhone 5 use Nano SIMs.
On your Android device, backup your address book contacts to your device's SIM
1. Remove the SIM card from your Android device.
2. Insert the SIM card into your iPhone.
3. On the iPhone, tap the Settings app to open it.
4. Tap Contacts (on some older versions of the iOS, this is Mail, Contacts,
5. Tap Import SIM Contacts.
When the transfer is done, your contacts are on your
You can use the power of the cloud to keep all your data in sync. In this case,
using Google is best since both Android and iPhone have good support for it.
Follow these steps:
On your Android device, back up your contacts to Google. The backup should
happen automatically if you use your Google account on your device.
With that done, add your Google account to your iPhone.
When the account is set up, you may be able to enable contact syncing right
away. If not, go to Settings -> Accounts & Passwords and tap your Gmail
Move the Contacts slider to the on (green) position, and the contacts you added
to your Google account will sync to your iPhone.
From now on, any change you make to your iPhone address book syncs back to your
Google account. You'll have a complete copy of your address book in two places
and ready to transfer to other devices as needed.
If you prefer, you can use Yahoo to sync your contacts to the iPhone rather
than using Google. The process is similar.
The last method for transferring your contacts from one platform to another
involves the classic way of syncing data to the iPhone: iTunes.
This method assumes that you have a computer you are syncing data to, rather
than just syncing with the cloud. If so, follow these steps:
Connect your Android device to your computer and sync it with your address book
data. If you are running Windows 8, 8.1, or 10, you can download the Windows
Phone Companion from the Microsoft Store for this purpose. Once your Android data has been synced,
connect your iPhone to the computer to sync it.
In iTunes, click the iPhone icon in the top left corner beneath the playback
With the iPhone management screen open, click the Info menu in the left column.
On that screen, check the box next to Sync Contacts with to enable address book
In the drop-down menu, select the address book program you use.
1. Click the button next to All Contacts.
2. Click the Apply button in the bottom right corner to save this setting and
transfer all your contacts to the iPhone.
Basic device to a smartphone
Export your contacts to CSV file (with Samsung
PC Studio, LG PC Suite, you can do it from any desktop software).
Import to iPhone or Android with Contacts app
("Contacts In : Import CSV
Contacts"). Any format supported - just tell the Contacts app which column is
name, and which column is phone,
email and so on).
Select the contacts that you want to
export either one by one or click on the gear and use Select All
Click the settings gear again and select
Export vCard. Your computer will download a VCF file containing the selected
contacts. The name of the file will be explicit as for how many contacts were exported
Plug your Android phone to the computer,
copy the VCF file to the local storage and import the contacts from the
Contacts or People app.
Both Contacts and People applications
feature an option that allows you to add contacts from various sources. Since
you saved it to your SD card, you will select the Import from storage source.
If you are transferring your content from Android to iPhone, you can use “Move iOS” https://support.apple.com/en-us/HT201196
If you are transferring from iPhone to Android or Android to Android:
Download the My Contacts backup app and launch on your iPhone. When the app (“MCBackup”) asks to access your contacts, tap OK. Tap Backup. Tap email, attach the VCF file to an email and send it to your Gmail account. Open up the email from your Android device, download the VCF file and import your contacts to the phone. As demonstrated by the image below, the VCF file allows you to either select specific contacts to import to your list or add the entire address book with the Add All X Contacts tab.
You can check your device’s compatibility with our MEID/ IMEID tool. We operate on the CDMA network. Your phone might be compatible with Sprint/Verizon and some AT&T phones and carriers who operate under this network. Check you phone at https://patriotmobile.com/pages/bring-your-own-phone
If locked, ask your current cellular service provider to unlock the phone for you. Many times, you must be current on your account and have fully paid off any outstanding phone installment plan to have it unlocked.
Ensure the Hotspot feature is activated in your Settings or Manage Connections area. Open the App Tray and select “Mobile Hotspot.” Tap the Mobile Hotspot checkbox. In a few moments, an icon will appear in the notifications panel showing the availability of your new hotspot. Computers and other connected devices can now connect to this hotspot through WiFi and share your smartphone’s data connection.
Patriot Mobile offers several high-speed data plan options. Unlimited Data plans that don't charge you extra are available, however, you will
experience slower speeds after exceeding the high-speed allotted data for your
chosen plan. Forever Fast plans never slow you down and do charge you once you exceed your high-speed data at $10 1 GB; however, you will receive a text message at 50% and 75% of your data used to alert you prior to charging you. You can contact Member Service to change your account M-F 8 am-8:30 pm CST Saturday 9 am-6 pm CST at 877-367-7524.
No. In some cases after you Port your number to Patriot Mobile, your prior carrier line is canceled. Patriot is not responsible for ensuring your prior carrier is canceled after attaining services with Patriot.
Patriot Mobile offers members the ability to make
international calls from the U.S. when they purchase either the International
Standard plan at $5.00 monthly charge or the International Premium Plan at
$15.00 Monthly charge. This included free calls to Canada and Mexico.
International calls can still be made after you have
exhausted the plans maximum monthly usage. Once you have exceeded a plans
monthly maximum usage, you will be assessed and then charged in $1.00 US
increments to cover your international usage.
Please contact Patriot Mobile Member Services at
877-367-7524 if you have any questions, or would like to add international
dialing to your existing service.
You may also use your Patriot Mobile phone to complete
calls while traveling abroad.
You must call Patriot Mobile Member Services at
877-367-7524 three (3) to (5) calendar days prior to traveling abroadto
initiate the international “unlock” feature on your smartphone.
Your ability to use Patriot Mobile service while
traveling abroad depends on the following:
Some phones cannot be guaranteed to work internationally.
Research your phone for international capability. Your Patriot phone cannot be
guaranteed to work with your chosen alternate international carrier.
To be able to use your phone internationally while
traveling, you must purchase an international SIM from a carrier of your
To prevent unexpected international charges while you are
traveling abroad, we recommend you deactivate your cellular data while not in
*DATA is NOT currently supported on International Plans
Yes, Patriot Mobile offers 411 searches. If you dial 411 on your keypad and place the call, an operator can assist you when you request phone numbers, addresses or information for almost any place of interest, including restaurants, movies, etc.
this feature, call *72+10-digit phone number where you want your calls to be
forwarded (ie. *72-214-123-4567). If you want your phone to ring first and then
forward calls you don't answer, call *71 + the 10-digit number that you want to
forward your calls to (i.e. *71-214-123-4567)
we do offer the call waiting. Call waiting is when you are on a call and
another call comes in, you will hear a tone to let you know about the second
call. You can place the first call on hold by pressing “Send,” and you will be
connected with the second call. To return to the first call, press “Send”
again. To switch between the two calls, press “Send.”
Patriot Mobile does offer 3-way calling. 3-way calling is a feature you can use to talk with two people at the same time on your mobile device. On most devices, you are able to add a call from the menu, but please refer to your device’s user manual located on the device page.
Calling provides the ability to send or receive calls and text messages from
almost anywhere a Wi-Fi connection is available. The service provides enhanced coverage in
locations that have limited or no mobile network coverage.
Wi-Fi Calling provides the ability to send or receive calls and text messages from almost anywhere a Wi-Fi connection is available. The service provides enhanced coverage in locations that have limited or no mobile network coverage.
Wi-Fi Calling is usually a few easy steps but can vary by phone. We recommend following instructions as appear
within your phone’s owner’s manual (available online) or giving us a call at
recommend using a reliable Wi-Fi connection with a minimum download speed of
1Mbps for the best possible call quality.
Slower speeds, distance from the router, number of users and type of use
(e.g. streaming video) can affect call quality. Calls will automatically transfer to the
wireless network if the Wi-Fi connection is poor
phones support an active call transfer from Wi-Fi Calling to the wireless
network – example:
6/6 plus and newer
GS7/GS7 Edge, Note 8, J3 Emerge, J7 Perx
G6, Stylo 3, V20, V30
Z2 Force, Essential Phone
Calls originating on a wireless network will remain on the
wireless network and do not automatically
transfer to Wi-Fi Calling. Calls
originating on a Wi-Fi network do not automatically transfer to a mobile
Yes. Your phone may first attempt to route a 9-1-1 call over a wireless network.If a 9-1-1 call does not route over a wireless network within approximately 20 seconds, the call will be attempted over Wi-Fi calling.Always be prepared to provide your precise location information to emergency service personnel and to contact emergency services by alternate means.
We offer the Alcatel
GoFlip and the Samsung S series, which have a TTY mode. iPhones require a TTY
adapter that is available on their Apple store.
(teletypewriter, also known as a TDD or Text Telephone) is a telecommunications
device that allows people who are deaf, hard of hearing, or who have speech or
language disabilities, to communicate by telephone.
Your phone is compatible with select TTY devices. Please check with the
manufacturer of your TTY device to ensure that it supports digital wireless
transmission. Your phone and TTY device will connect using a special cable that
plugs into your phone’s headset jack. If this cable was not provided with your
TTY device, contact your TTY device manufacturer to purchase the connector
To turn TTY Mode on or off: From the apps list, select Settings settings app
icon > Device > Accessibility > TTY. screenshot of accessibility
screenshot of tty option. Select Full,
HCO, or VCO to turn TTY mode on. Or you can select Off to turn TTY mode off.
Your phone’s TTY mode is set. Note: When enabled, TTY mode may impair the audio
quality of non-TTY devices connected to the headset jack.
bill will not automatically show the person’s name on each device. It will only
show the primary name on the account. You can rename your device by clicking
“Your Devices” and select “Rename My Phone.”
can change your billing address by logging into your Patriot Mobile account
portal. Go to Account Details and select “Payment Methods” and select “Add a
New Card”. Click on “Add A New Address” under the “Billing Address” section,
add your new billing address then click “Save Address” to apply the change.
you sign up with Patriot Mobile, you are enrolled in AutoPay. If you would like
to set up a new Credit Card or Debit Card payment method you can do so by
logging into your Patriot Mobile portal, selecting “Account Details,” and
clicking on “Add New Card” under “Payment Methods.”
If you are a new Patriot Mobile customer, you can pay for the device up front. Current Patriot Mobile customers can call Member Services to find out how much is owed on the device and can pay-off their remaining installment plan at any time.
A Mobile Equipment Identifier (MEID) is 14 digits long and is used to identify a cell phone that utilizes the CDMA technology for wireless service. CDMA phones don’t typically have SIM cards and CDMA (Code Division Multiple Access) is just a type of technology used for wireless phone service. Verizon and Sprint use the CDMA technology to provide service to their customers
An International Mobile Station Equipment Identity or IMEI for short is a number that identifies mobile phones that run on a GSM network. GSM is just another type of wireless technology used for mobile service. AT&T and T-Mobile use GSM technology to provide their customers with wireless service.
CDMA refers to several second and third generation wireless protocols that allow for numerous signals to use the same channel. In North America, CDMA is used by about half of all wireless phone users with the other half using GSM. CDMA generally provides faster data transfer than GSM but is not used in most countries outside of North America.
(Global Standard for Mobile Communications) - GSM is the wireless protocol that is most commonly used worldwide. It is the system used by about half of all wireless phone users in North America, but elsewhere, with the exception of Japan, India, and Korea, it is the only game in town.
One of the easiest ways to prolong your smartphone's battery is to change your locations and brightness settings. Enter the settings menu, click on Location, and select battery-saving mode. As for brightness, you should avoid using auto-brightness and instead turn your screen down somewhere below halfway, or to a level that is acceptable for your eyes.
If you have been having a problem connecting to Bluetooth, Wi-Fi, or your cellular network, enable Airplane mode for 30 seconds, toggle it off, and try connecting again. Sometimes toggling the specific connection can solve the problem. If the issue persists, try repairing or setting up your Bluetooth device or Wi-Fi network again.
Try not to use your phone while you're charging it and don't use high CPU-sucking apps, like Snapchat or Facebook, for long periods of time. If it starts getting warm, give your phone a break. If you are not doing these things, and your phone still gets hot to the touch, then you may want to get it looked at by a professional, as it could be a sign of a manufacturing defect.
You can make your phone home screen less cluttered by organizing your apps and putting them into folders. If you have an Android phone, you can remove the shortcut app and it will remain in your App drawer.
Use the official charger that came with your device. This will guarantee that the charger will be safe to use with your device’s battery and is optimized to charge it as efficiently as possible. Most phones will have the battery port located at the bottom or side of the phone. Make sure you plug the wall outlet and the cord to a working outlet. Next, make sure that the female and male cable and phone connections match and plug the phone in. Charge to 100 percent and then unplug.
Force quit the message or email apps. You can disable and re-enable the mail account within the Mail Menu settings. If this still does not prevent your apps from crashing, make sure that the app does not require an update.
You can try forcing a device restart by holding the power and home buttons at the same time until you see the Apple logo appear and release to allow your device to restart as normal. Make sure that the operating system is up to date. You can check it by going to Settings, General and Software Update.
Most screens of your smartphone are made up of glass. The reason for this is that glass provides a much better clarity then fiber or plastic. And as we all see, the screens are very much bigger in size than the earlier keypad handsets. An accidental drop from even a not so high place can crack the screen of your handset, replacement of which can prove expensive and moreover time-consuming. To avoid this you should keep your device in a protective cover or a padded pouch which can easily absorb the impact of the drop.
Frequent charging of your handset spoils the port as well as the charger’s wire which may render the charger not usable. It is best that when you keep your phone for charging, charge it fully till the full charge message is displayed and recharge it only when the battery indicator indicates 5 to 10 % charge balance. Modern batteries have a long standby time and thus do not need frequent recharging.