How does it work?
It’s simple! Follow these four steps:
1. Perform the applicable checks
2. Sign up with Patriot Mobile
3. Wait for your new sim card to arrive (typically 4-6 business days)
4. Activate your phone & then you’re all set!
The applicable checks:
a. Check coverage
b. Check device
c. Check your porting information (current carrier’s account number and pin number)
Note: If you’re bringing over your device, make sure your phone is unlocked with your current carrier. If you’re keeping the same number, make sure to have your account number and pin number with your current carrier in order to make the switch to Patriot Mobile.
Can I keep my phone number?
Yes! You can keep your existing phone number. To transfer (or “port”) your phone number over to Patriot Mobile, we would need your current carrier’s account number and the pin number. Just make sure to not cancel your service with your current carrier until you are successfully switched over to Patriot Mobile.
Need help finding your porting information?
Can I keep my phone or my device?
You can check to see if your phone is compatible with Patriot Mobile here: https://patriotmobile.com/pages/mcp-bring-your-phone
Please ensure your phone is unlocked with your carrier. If you are not sure, please call your carrier and ask them to unlock your phone.
Can I bring over my tablet or ipad?
Yes, you can bring over your tablet if it is compatible with Patriot Mobile.
Check device compatibility: https://patriotmobile.com/pages/mcp-bring-your-phone
Is there a fee for getting a new phone number?
No, there is no extra charge for getting a new phone number.
Are there any hidden fees?
There are no hidden fees!
What forms of payment does Patriot Mobile accept?
You have two payment methods: Autopay or Pay by Phone.
Autopay: You can forget about worrying about due dates and late payments each month with autopay! All accounts are automatically set up on autopay using a debit or credit card. Please note: your patriot mobile account must be set up on autopay with a debit or credit card.
Pay by Phone: If you would like the option to pay your bill earlier over the phone or if you would like to request to change your bill due date, contact our Member Services department (972-PATRIOT).
We accept all major debit and credit cards including Visa, Mastercard, American Express, and Discover.
How can I view my bill?
You can view all of your of bills online. Log in to your Patriot Mobile account portal, click on “Statement History” to view your bill.
How soon will my bill be available?
You pay your first bill upon activating your account.
Depending on your plan, your next bill will be available on either the 6th of the month or 30 days from your activation date. You will receive a notification via email when your bill is available.
When your bill is made available, you can view your bill on the my account portal, under “Statement History.”
My account portal:https://myaccount.patriotmobile.com/sign_in
What are the different ways I can pay my bill?
AutoPay- You can forget about worrying about due dates and late payments each month; your phone bill is automatically paid with AutoPay.
You can also pay via phone by contacting our Member Services department at 972-PATRIOT
How do I set up a payment method?
When you sign up with Patriot Mobile, you are enrolled in AutoPay. If you would like to set up a new Credit Card or Debit Card payment method you can do so by logging into your Patriot Mobile portal, selecting “Account Details,” and clicking on “Add New Card” under “Payment Methods.”
You can also pay via phone by contacting our Member Services (972-PATRIOT)
My Account Portal: https://myaccount.patriotmobile.com/sign_in
How do I view my usage details for my current bill cycle?
Log in to your Patriot Mobile account portal and click on your device.
Can I view my past bills?
You can view all of your of bills online. Log in to your Patriot Mobile account portal, click on “Payment History” to view your past bills.
My account portal:https://myaccount.patriotmobile.com/sign_in
Can I change my billing due date?
You can call Member Services (972-PATRIOT) to see if this option is available for your current plan.
To view your bill and billing cycle, visit:https://myaccount.patriotmobile.com/sign_in
How do I change my billing address?
You can change your billing address by logging into your Patriot Mobile account portal: https://myaccount.patriotmobile.com/sign_in
Once your logged in, follow these steps:
1. Go to Account Details and select “Payment Methods.”
2. Select “Add a New Card.”
3. Click on “Add A New Address” under the “Billing Address” section.
4. Add your new billing address
5. Click “Save Address” to apply the change.
Can I make a payment arrangement?
You can contact Member Services (972-PATRIOT) to discuss payment arrangement options.
Will I be charged for any payment method?
We do not have any charge or transaction fees for payment methods.
How do I pay-off a device?
For new Patriot Mobile customers, you can pay for the device up front or you can use the third party company, Klarna, for financing options on your device.
For current Patriot Mobile customers who have an installment plan through Patriot Mobile, please can call Member Services to find out how much is owed on the device and can pay-off their remaining installment plan at any time.
For current Patriot Mobile customers who have an installment plan through Klarna, please contact Klarna for any questions.
Will I see my device name or the person’s name associated with each mobile number on my bill?
Your bill will not automatically show the person’s name on each device. It will only show the primary name on the account. You can rename your device by clicking “Your Devices” and select “Rename My Phone.”
How do I return or exchange a device that I had bought from Patriot Mobile?
If you would like to return or exchange a device, please call the Member Services Department at 972-PATRIOT to initiate the return process . The return policy is valid for 14 days from the day the device was delivered.
Once you have received your return label via email, please make sure to restore the device to factory reset and remove any SIM/memory cards.
View our return policy here: